Privacy Policy
Our Privacy Policy was developed to provide the highest level of integrity in dealing with our visitors and customers. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?
As a visitor to our website, you are anonymous to the company unless you place an order. Like many other commercial websites, we use standard technology that measures the number of visitors to the different sections of the website. When you place an order we collect your billing and shipping Name and Address as well as your payment information and we will store your name and address in our shopping cart database to make easier for you on your next visit. We do not store your financial information on our website or shopping cart, for security purposes you will have to enter your payment information each time. To secure your data we use the highest security level with an SSL Secured 128 Bit Certificate, which is renewed annually. We continually monitor our website and shopping cart and use the latest server technology, updates and patches to keep your data secure.

Disclosure of Your Personal Information
We do not sell or exchange names or any other information about our on-line visitors or customers with anyone and your information will only be used in processing your order and to notify you that we have received, processed and shipped your order. In addition we may periodically send you new product announcements or other opportunities for you to save money. To be removed from any future emails from us, you can simply reply with Remove in the subject line. We will never reveal your personal information to any third party without your prior knowledge and consent, unless we are required to do so by law.

Web Sites Linked to Our Web Site
We do not provide links to other websites.

Returns Policy
You may return new, unopened items within 30 days of delivery for a full refund for items purchased directly from KnowledgeBall LLC. Items should be returned in their original product packaging. We will pay the return shipping cost if the return is a result of our error. Items purchase elsewhere, will need to contact the original dealer for a refund or exchange.

You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes transit time for us to receive your return from the shipper is 5 to 10 business days, the time it takes us to process your return once we receive it is 3 to 5 business days, and the time it takes your bank to process our refund request is 5 to 10 business days.

To make a return or exchange:

1. Please include a copy of your receipt, invoice or packing list, or if you no longer have one of these, a letter with the following information:
• Name
• Address
• Phone Number
• E-mail Address
• When, and by whom the purchase was made
• Reason for the return
• Purchase Price of the item(s)
2. Please specify whether you would like an exchange, a refund, or bankcard credit.
3. Insure the package for your protection and return to:
   (Via UPS or USPS)
     KnowledgeBall LLC
     Return Department
     7271 Paramount Blvd.
     Pico Rivera, CA 90660

Exchanges
If you received a faulty item and need to exchange it for the same item, or if you would like to exchange an item for a different one, please return the original item to:
  KnowledgeBall LLC
  Return Department
  7271 Paramount Blvd.
  Pico Rivera, CA 90660

You do not have to wait for us to receive the original item before placing a new order.

Items Purchased from Other Sellers
It is important in the returns process to know from whom the item was purchased. If an item to be returned, was not sold by KnowledgeBall.net or QB Power Plays.com, you will need to contact the seller directly.

Shipping and Handling Table

Terms and Conditions
This Web site (hereafter, "Site") is owned and operated by KnowledgeBall LLC, a California corporation with its principal place of business in Pasadena, California. Access to and use of this Site are subject to the following terms and conditions. This Agreement constitutes the entire and only agreement between you and us, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. We may amend this Agreement at any time, from time to time, without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site. By using this Site, you signify your acceptance of this agreement. Visitors to this Site should periodically check for changes to these terms. Your continued use of this Site following the posting of changes to these terms and conditions will mean you accept those changes. Please e-mail any questions regarding this policy to info@knowledgeball.net.

Intellectual Property
This Site and all of its content including, but not limited to, articles, other text, photographs, illustrations, graphics, product names, designs, logos, video material, audio clips, (collectively, "the Intellectual Property") are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Intellectual Property is owned or controlled by KnowledgeBall LLC or the party credited as the provider or owner of the Intellectual Property. The compilation (meaning the collection, arrangement and assembly) of all content on this Site is the exclusive property of Know and is protected by U.S. and international copyright laws. All software used on this Site is the property of commercial software suppliers, and is protected by U.S. and international copyright laws. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 2, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Limited Right to Use.
The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). You may view, copy, download or print material appearing on this Site subject to the following conditions: the material may only be used for your personal, non-commercial use; the material may not be modified; all copyright, trademark, and other proprietary notices contained in all such copies must be kept intact; and the copyright notice and permission notice: "Copyright © KnowledgBall LLC All rights reserved." Protected by the copyright laws of the United States and international treaties." must appear on each copy. Any other actions including, but not limited to, the copying, modification, revision, reproduction, republication, uploading, posting, transmission, or distribution for commercial or non-personal purposes of any material or element from this Site including, but not limited to, the design or layout of this Site, individual elements of this Site's design, or any product logos without the express written permission of KnowledgeBall LLC or the owner of the Intellectual Property is strictly prohibited. For purposes of these terms, the use of any such material on any other Web site or networked computer environment is prohibited.

Disclaimer of Warranty
KnowledgeBall LLC does not warrant or represent that the content of the website is accurate, or that the website’s operation will be error free or uninterrupted, or that it will be free of viruses or other harmful components. You use the website at your own risk. KnowledgeBall LLC does not warrant that your use of materials displayed on this website will not infringe rights of third parties not owned or affiliated with KnowledgeBall LLC. Information published at this website may refer to products, programs or services that are not available in you country. Without limiting the foregoing, the website is provided "AS IS" without warranty of any kind, either express or Implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions may not allow exclusion of implied warranties, so some of the above exclusions may not apply to you. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.